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Elizabeth Feller
A Brief Introduction
With over a decade of experience in process optimization, relationship management, and operational excellence, I excel at driving business growth, streamlining operations, and enhancing user experiences. Combining data-driven strategies with a global perspective, I thrive in dynamic environments and consistently deliver impactful results.
About Me
Welcome!
I'm Elizabeth, a results-driven professional with over a decade of experience in process optimization, relationship management, and operational excellence. Currently, I serve with the National Christian Foundation, where I foster meaningful relationships with high-capacity givers, manage complex transactions, and deliver innovative solutions to enhance donor engagement.
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In previous roles, I’ve optimized workflows, led cross-functional projects, and spearheaded client-focused initiatives that drove measurable success. At Mountain West Financial, Inc., I collaborated on creating a streamlined client/broker portal and introduced innovative tools to improve communication and operational efficiency. My expertise spans Salesforce, data analysis, and project management, with a proven ability to deliver results in mission-driven environments.
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Beyond the office, I’m an avid hiker and backpacker with a passion for exploring the great outdoors. Whether I’m exploring trails or discussing global dynamics and business strategy, I thrive on connecting with others to share ideas and inspiration.
Let’s connect—I’d love to chat about innovative strategies, philanthropy, or ways to make a lasting impact.
Resume
Skills
Technical Skills: SalesForce, SQL, Retool, Microsoft Office Suite, Google Workspace
Customer Relationship Management: Customer Retention Strategies, Onboarding, Account Management
Global Policy and Consulting Competencies: Collaboration, Consulting, Data Analysis, Forecasting, International Policy Research, Policy Analysis, Policy Recommendation
Certifications
Diplomacy Lab Badge: Northeastern University, Issued December 2023
Diplomacy Lab Badge: Northeastern University, Issued July 2022
National Christian Foundation
Giver Services Support
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Foster deep relationships with high-capacity givers, ministry partners, and professional advisors, delivering personalized engagement to enhance their philanthropic goals.
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Support Relationship Managers and senior leadership in executing high-value donor engagement strategies and special projects.
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Lead agile project initiatives to improve operations and donor experience, coordinating with cross-functional teams to deliver scalable solutions.
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Conduct donor data analysis to identify giving patterns and create frameworks that support strategic decision-making across partner organizations.
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Build and segment targeted lists for marketing campaigns, aligning outreach efforts with donor insights and organizational goals.
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Develop and manage project budgets, including cost tracking, forecasting, and aligning resources with business objectives.
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Optimize and maintain donor databases (Salesforce and Monday.com), ensuring data accuracy and usability for engagement and reporting.
Mountain West Financial
Production Coordinator
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Managed more than 300 communications each day while ensuring a response time of under two hours
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Served as first point of contact to foster communication between Sales and Internal Operations departments
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Facilitated broker onboarding and curated webinar presentations to offer additional onboarding resources
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Led special projects as needed by managing end-to-end project lifecycles, deadlines, and issue resolution
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Optimized processes to streamline loan process workflow with emphasis on stakeholder management training
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Performed data analysis and market research to stay up to date with trends and align with company strategy
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​Collaborated cross-functionally to create a client/broker portal to offer a straightforward, user-friendly procedure
that improved the end-to-end loan process and reduced the amount of troubleshooting calls
Lock Desk Supervisor
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Led the lock desk team, overseeing daily pricing operations and ensuring compliance with product offerings and regulatory standards
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Generated data-driven reports for senior management and performed market research to collaborate cross- functionally in order to adjust strategies based on market conditions
Lock Desk Analyst
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Established a reputation for prompt and effective resolution of customer complaints and inquiries with a focus on enhancing the customer experience through clear communication and hands-on troubleshooting
Education
2021-2023
Master of Science - Global Studies & International Relations
Northeastern University
Graduated Summa Cum Laude
2018-2020
Bachelor of Science - Marketing and Business Management
California Baptist University
At Northeastern University, I earned an MS in Global Studies & International Relations, delving into the intricacies of global dynamics, governance, and economic development. The program sharpened my analytical skills, emphasizing the relationships between states and non-state actors. My studies equipped me to navigate international business relationships, understanding the confluence of policies, economics, and diplomacy in today's interconnected world.
At California Baptist University, I earned a BS in Marketing and Business Management, delving into strategic marketing techniques and business operations. The program honed my skills in market research, consumer behavior, and management principles, equipping me to identify market trends and design strategic campaigns within a broader business context.
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