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Elizabeth Feller
A Brief Introduction
Equipped with a Master's in Global Studies and International Relations and a Bachelor’s in Marketing, I possess a unique blend of skills that are adaptable to various dynamic environments. My expertise lies in leveraging international perspectives and data-driven strategies to enhance business growth and user experience.
About Me
Welcome! I'm Elizabeth, a Master's graduate in Global Studies & International Relations from Northeastern University. With a decade of experience in project management, data analysis, account management, and report generation, I thrive on aligning company strategy with market trends and enhancing the customer journey.
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Currently, I serve as a Giver Services Support Contractor, where I manage cases and client information using Salesforce, provide top-tier support to Grantors and Grantees, and oversee monthly grant reports. My previous roles at Mountain West Financial, Inc. as Lock Desk Supervisor and Production Coordinator have further honed my skills in client relationship management and operational efficiency.
Beyond work, I love hiking, backpacking, and diving into the worlds of Tolkien. Let's connect and chat about global dynamics, innovative business strategies, or our favorite Tolkien characters!
Education
2021-2023
Master of Science - Global Studies & International Relations
Northeastern University
Graduated Summa Cum Laude
At Northeastern University, I earned an MS in Global Studies & International Relations, delving into the intricacies of global dynamics, governance, and economic development. The program sharpened my analytical skills, emphasizing the relationships between states and non-state actors. My studies equipped me to navigate international business relationships, understanding the confluence of policies, economics, and diplomacy in today's interconnected world.
2018-2020
Bachelor of Science - Marketing and Business Management
California Baptist University
At California Baptist University, I earned a BS in Marketing and Business Management, delving into strategic marketing techniques and business operations. The program honed my skills in market research, consumer behavior, and management principles, equipping me to identify market trends and design strategic campaigns within a broader business context.
Resume
Skills
Technical Skills: SalesForce, SQL, Retool, Microsoft Office Suite, Google Workspace
Customer Relationship Management: Customer Retention Strategies, Onboarding, Account Management
Global Policy and Consulting Competencies: Collaboration, Consulting, Data Analysis, Forecasting, International Policy Research, Policy Analysis, Policy Recommendation
Certifications
Diplomacy Lab Badge: Northeastern University, Issued December 2023
Diplomacy Lab Badge: Northeastern University, Issued July 2022
National Christian Foundation
Giver Services Support
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Utilize Salesforce to manage and resolve cases efficiently, ensuring accurate updates to client information and seamless export of comprehensive reports
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Provide exceptional support to grantors and grantees via phone and email, addressing and resolving their inquiries and issues promptly
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Conduct detailed monthly reports to oversee and manage grants, ensuring accurate data tracking and effective system management
Mountain West Financial
Production Coordinator
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Managed more than 300 communications each day while ensuring a response time of under two hours
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Served as first point of contact to foster communication between Sales and Internal Operations departments
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Facilitated broker onboarding and curated webinar presentations to offer additional onboarding resources
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Led special projects as needed by managing end-to-end project lifecycles, deadlines, and issue resolution
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Optimized processes to streamline loan process workflow with emphasis on stakeholder management training
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Performed data analysis and market research to stay up to date with trends and align with company strategy
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​Collaborated cross-functionally to create a client/broker portal to offer a straightforward, user-friendly procedure
that improved the end-to-end loan process and reduced the amount of troubleshooting calls
Lock Desk Supervisor
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Led the lock desk team, overseeing daily pricing operations and ensuring compliance with product offerings and regulatory standards
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Generated data-driven reports for senior management and performed market research to collaborate cross- functionally in order to adjust strategies based on market conditions
Lock Desk Analyst
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Established a reputation for prompt and effective resolution of customer complaints and inquiries with a focus on enhancing the customer experience through clear communication and hands-on troubleshooting
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